Refund and Returns Policy

Shipping

At Marley Bars, we want your fudge to arrive just as fresh and delicious as when it left our kitchen. That means careful packing, smart timing, and weather-aware delivery.

Order Processing & Schedule

• Processing Time: Most orders ship within 1–2 business days. During peak times (like holidays), processing may take up to 3 days.
• Shipping Days: We ship Monday–Wednesday to help avoid weekend delays. Orders placed after noon Wednesday will ship the following Monday.
• Holiday & Weather Delays: We may pause shipping during extreme heat or holidays to ensure your fudge stays fresh and safe.

Shipping Methods & Cost

• Flat-rate shipping is $10 to most U.S. addresses.
• Delivery takes 1–4 days depending on your location.
• We work with trusted carriers and choose the fastest available option for your destination.

Warm Weather Shipping

• During warmer months, or when your delivery location is 75°F or higher, we may include cold packs or use insulated packaging.
• If your area can’t be reached with 1-day shipping, we’ll work with you to find the best option.
• A warm-weather surcharge may apply in some cases.
• Occasionally, we may delay shipping by a few days to protect product quality — we’ll always notify you if this happens.

Shipping Addresses

• Please double-check your shipping address before placing your order.
• Incorrect or incomplete addresses that require rerouting may be subject to a $15 correction fee.
• Marley Bars is not responsible for packages lost due to incorrect or outdated shipping details.
• We currently ship to street addresses within the U.S. only (no P.O. boxes or military addresses at this time).

Tracking

You’ll receive a tracking number by email once your order ships. For the most up-to-date info, check directly with the shipping carrier.

Receiving & Storing Your Fudge

• If possible, have someone available to accept the delivery to avoid exposure to heat or cold.
• Store your fudge in a cool, dry place (no need to refrigerate).
• For best flavor, enjoy within 3 weeks of arrival. Fudge can also be frozen for future treats — just let it thaw at room temp before enjoying.

Delays & Limitations

• We are not liable for shipping delays caused by weather, traffic, or carrier issues once the order leaves our facility.
• USPS, FedEx, and UPS may suspend service guarantees, especially during peak seasons.
• We are not responsible for failed deliveries due to incorrect shipping addresses or missed delivery windows.

Returns & Refunds

Because our fudge is perishable, we’re unable to accept returns. But we want every customer to be happy with their order.

If there’s a problem with your fudge — whether it arrived damaged, melted, or incorrect — please contact us within 48 hours of delivery. We’ll make it sweet again with a replacement or refund.

📩 Reach us at info@marleybars.com